Terms And Conditions

Gardeners Newington Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Newington provides gardening and related outdoor services to residential and commercial customers. By booking or accepting any service from Gardeners Newington, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or organisation requesting and receiving services from Gardeners Newington.

Services means any gardening, landscaping, garden maintenance, clearance, planting, lawn care, hedge cutting, pruning, outdoor cleaning or related work provided by Gardeners Newington.

Agreement means the contract between Gardeners Newington and the Customer incorporating these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

Gardeners Newington provides a range of gardening and outdoor services, which may include but are not limited to regular garden maintenance, one-off tidy ups, seasonal preparation, planting, turfing, lawn treatments, hedge trimming, pruning, weed control, garden clearances and general outdoor upkeep.

The precise scope of work for each booking will be agreed with the Customer in advance, either verbally or in writing, and may be summarised in a booking confirmation. Any works not expressly agreed in advance may be considered additional and will be subject to separate charges and scheduling.

3. Booking Process

Customers may request a booking by contacting Gardeners Newington and providing the necessary information about the property, the services required and preferred dates and times. Gardeners Newington will assess the request and may propose a visit date, time, duration and indicative price based on the information provided.

In some cases, Gardeners Newington may recommend an initial site visit to assess the garden, size, access, condition and specific requirements before confirming a quote or service plan. Any estimate given prior to such a visit is indicative only and may be amended once the site has been inspected.

A booking is considered confirmed when Gardeners Newington has accepted the request and has provided the Customer with a date or schedule for the Services. Gardeners Newington reserves the right to decline any booking request at its discretion.

For ongoing or regular maintenance services, a recurring schedule may be agreed with the Customer. Such schedules are subject to weather, seasonal conditions and operational requirements, and may be adjusted by mutual agreement.

4. Access and Customer Responsibilities

The Customer is responsible for ensuring safe, reasonable and lawful access to the property and all areas of the garden in which the Services are to be carried out. This includes ensuring any gates are unlocked, access routes are clear and pets or animals are secured as appropriate.

If access is not available or is unsafe on the agreed date and time, Gardeners Newington may be unable to carry out the Services. In such cases, a call-out or cancellation charge may apply in accordance with the cancellation terms set out in these Terms and Conditions.

The Customer must inform Gardeners Newington of any known risks, hazards or special features within the garden or property, including but not limited to ponds, hidden steps, uneven ground, concealed cables, underground services, or any plants that are protected or must not be disturbed.

The Customer is responsible for obtaining any necessary permissions, consents or approvals from landlords, neighbours, local authorities or other parties where required for the performance of the Services, including boundary works, tree works or alterations that may affect shared spaces.

5. Estimates, Quotations and Pricing

Any estimate or quotation provided by Gardeners Newington is based on the information available at the time and on normal site conditions. Gardeners Newington reserves the right to revise any estimate or quotation if the scope of work changes, additional work is requested, or if unforeseen conditions are identified during the visit.

Unless otherwise specified, prices are given on an hourly, daily or fixed-fee basis and may include or exclude materials, plants, turf, consumables and waste disposal charges. The Customer will be informed of the basis of pricing before confirming the booking.

Where Services are charged by time, the minimum visit duration and charging increments will be made clear to the Customer. Time spent setting up, clearing away, loading and unloading equipment and waste is included in the chargeable time for the visit.

All prices quoted are in pounds sterling and may be subject to applicable taxes or statutory charges in accordance with UK law.

6. Payments and Invoicing

Payment terms will be communicated to the Customer at the time of booking or in the booking confirmation. Gardeners Newington may require full or partial payment in advance, especially for one-off works, large projects or where significant materials or plants are to be purchased.

Invoices for completed Services will be issued electronically or in writing. Unless otherwise agreed, payment is due immediately upon completion for one-off visits, or within the payment period stated on the invoice for regular or contract work.

Gardeners Newington accepts common forms of payment such as bank transfer, card payment or other non-cash methods. Cash payments may be accepted only by prior agreement. The specific permitted payment methods will be notified to the Customer.

If payment is not received by the due date, Gardeners Newington reserves the right to suspend further Services and may charge interest on overdue amounts in accordance with applicable UK legislation. The Customer is responsible for any reasonable costs incurred in pursuing late or outstanding payments, including collection agency or legal fees where permitted by law.

7. Cancellations and Rescheduling

Customers who wish to cancel or reschedule a booking must provide reasonable notice. Gardeners Newington requests that cancellations or date changes for standard visits be made at least 24 hours before the scheduled start time.

Where less than 24 hours notice is given, Gardeners Newington may, at its discretion, charge a cancellation fee up to a reasonable proportion of the expected service cost to cover lost time and expenses.

For larger projects or works involving special orders or substantial preparation, longer notice periods may apply. These will be explained to the Customer at the time of booking. If adequate notice is not provided, Gardeners Newington may retain any deposit or charge a cancellation fee reflecting costs incurred and loss of booking.

Gardeners Newington may need to cancel or reschedule Services due to adverse weather, staff illness, equipment failure or other circumstances beyond reasonable control. In such cases, Gardeners Newington will seek to notify the Customer as soon as practicable and arrange an alternative date. Gardeners Newington will not be liable for any loss or inconvenience arising from such cancellations, but any payments taken for Services not provided will either be refunded or credited against a rebooked visit.

8. Health, Safety and Working Conditions

Gardeners Newington is committed to working safely and in accordance with relevant health and safety regulations. Gardeners Newington may refuse to carry out any task that is considered unsafe, illegal or beyond reasonable competence or resources.

The Customer must not request or insist that Gardeners Newington personnel carry out work at unsafe heights, operate unsafe equipment or contravene applicable regulations, including those relating to the use of power tools, chemicals or ladders.

Gardeners Newington may use herbicides, pesticides or other treatments as part of the Services only where legally permitted and with due care. The Customer should advise Gardeners Newington of any concerns or specific requirements regarding such products, especially where children, pets or vulnerable individuals use the garden.

9. Waste Removal and Environmental Regulations

Gardeners Newington will aim to work in an environmentally responsible manner and in line with applicable UK waste and environmental regulations. The default arrangement for handling green waste, soil, turf and other materials will be agreed with the Customer before work commences.

Depending on the service, waste may be left neatly on site for the Customer to dispose of, or may be removed by Gardeners Newington for an additional charge. Where Gardeners Newington arranges waste removal, charges will be clearly communicated and may vary depending on quantity, type of waste and disposal requirements.

Gardeners Newington will not remove hazardous, prohibited or regulated waste that requires specialist licences or handling, such as asbestos, certain chemicals or controlled materials. If such materials are encountered, Gardeners Newington will inform the Customer and may recommend that the Customer engages an appropriately licensed contractor.

The Customer is responsible for ensuring that any instructions given to Gardeners Newington regarding the disposal or relocation of soil, plants or materials are lawful and do not contravene local or national regulations.

10. Materials, Plants and Guarantees

Where Gardeners Newington supplies plants, turf, seeds or other living materials, their performance is dependent on factors such as weather, soil conditions, watering and subsequent care. Gardeners Newington cannot guarantee the long-term survival or performance of living materials once responsibility passes to the Customer, unless expressly agreed in writing.

Any non-living materials, such as fixtures, borders or edging products supplied by Gardeners Newington, may be covered by manufacturer warranties. Gardeners Newington will pass on the benefit of such warranties to the Customer where legally permitted, but does not provide additional warranties beyond those required by law.

11. Liability and Limitations

Gardeners Newington will exercise reasonable skill and care in providing the Services. If the Customer believes that any part of the Services has not been carried out with reasonable care and skill, the Customer must notify Gardeners Newington as soon as possible so that any issues can be investigated and, where appropriate, remedied.

To the fullest extent permitted by law, Gardeners Newington shall not be liable for any indirect or consequential loss, loss of profits, or loss of enjoyment arising out of or in connection with the Services or these Terms and Conditions.

Gardeners Newington will not be liable for damage to items or areas of the garden or property that are not reasonably visible or that the Customer has failed to identify as sensitive or at risk. This includes hidden cables, pipes, irrigation, or other buried or concealed features.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.

12. Delays and Events Beyond Control

Gardeners Newington is not responsible for delays or failure to perform the Services where such delay or failure is due to events beyond reasonable control, including severe weather, acts of nature, industrial disputes, utility failures, transport disruptions or changes in law or regulation.

Where such events occur, Gardeners Newington will seek to minimise any disruption and to rearrange Services where possible, but shall not be liable for any resulting loss or inconvenience to the Customer.

13. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with Gardeners Newington promptly, providing details of the concern and, where useful, photographs or other evidence.

Gardeners Newington will review any complaint in good faith and will seek to resolve matters through discussion, additional work, or a goodwill gesture where appropriate. Both parties agree to attempt to resolve disputes informally in the first instance before considering formal proceedings.

14. Data Protection and Privacy

Gardeners Newington may collect and store personal information about Customers, such as names, addresses and service details, for the purpose of managing bookings, providing Services, invoicing and complying with legal obligations.

Customer information will be handled in accordance with applicable UK data protection laws and will not be sold to third parties. It may be shared with service partners or suppliers only where necessary to deliver the Services or as required by law.

15. Changes to These Terms

Gardeners Newington may update or amend these Terms and Conditions from time to time. The latest version will apply to new or renewed bookings. Where changes materially affect ongoing regular services, Gardeners Newington will inform affected Customers and provide reasonable notice.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between Gardeners Newington and the Customer, shall be governed by and interpreted in accordance with the laws of England and Wales.

Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By booking or receiving Services from Gardeners Newington, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.