Terms and Conditions for Gardeners Newington

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Newington. By making a booking, accepting an estimate, or allowing work to begin, the client agrees to these terms in full. They are designed to create a clear understanding of the service relationship, including how bookings are made, how payments are handled, what happens if plans change, and how waste from garden work is managed. This page should be read together with any written quotation, work order, or agreed scope of service.

The terms apply to domestic and commercial customers unless otherwise stated in writing. References to we, us, and our mean the gardening service provider, while you and your mean the customer. If any part of these terms is found to be unenforceable, the remaining sections will continue to apply. Nothing in these terms affects your statutory rights where those rights cannot be excluded under UK law.

Booking Process

Bookings for gardeners in Newington are accepted only when a request has been reviewed and confirmed. A booking may begin with an enquiry, a site discussion, photos supplied by the client, or a visit where appropriate. We may provide a quotation based on the information supplied, but the final scope of work may change if the actual conditions differ from those described. Any quotation is usually valid for a limited period and may be revised if materials, access, or labour requirements change before the booking is confirmed.

A booking is not guaranteed until we issue confirmation in writing or by another clear form of acceptance. This confirmation may include the agreed date, approximate arrival time, the nature of the gardening work, and any special conditions. You are responsible for checking that the details are correct and for informing us promptly if anything needs to be amended. Where repeated access is required, such as for ongoing maintenance visits, the schedule may be arranged in advance and adjusted reasonably if weather or operational constraints arise.

If the customer is not the property owner, it is the customer’s responsibility to ensure that the owner or managing agent has authorised the work. We may refuse or pause a booking if access is unsafe, if the site conditions are materially different from what was described, or if the requested work is outside the scope of our services. Any additional work requested on the day will be treated as an amendment to the original booking and may require a revised price or a separate agreement.

Prices and Payments

All prices are set out in pounds sterling unless otherwise stated. Quotes may be based on hourly rates, fixed fees, or a combination of labour, materials, equipment use, and disposal costs. Unless a quotation expressly states that it is fixed, it should be understood as an estimate only. Garden maintenance services may require adjustment if the amount of work, site access, or waste volume is greater than anticipated. Any revised charges will be explained before extra work is carried out where reasonably possible.

Payment terms will be confirmed at the time of booking or in the invoice. We may request a deposit for larger jobs, recurring work, or services requiring materials to be purchased in advance. The balance is usually due on completion of the work or within the period stated on the invoice. Payment methods may include bank transfer, card payment, or another accepted method, provided this has been agreed in advance. Late payment may result in further charges, suspension of future bookings, or recovery action where lawful.

If payment is not made by the due date, we reserve the right to charge statutory interest and reasonable debt recovery costs where permitted under the Late Payment of Commercial Debts legislation or other applicable law. Any dispute about an invoice must be raised promptly and in good faith. Raising a query does not remove the obligation to pay any undisputed amount by the due date. We may withhold future services until overdue sums are settled in full.

Cancellations, Rescheduling, and Delays

Either party may request to cancel or reschedule a booking, but notice should be given as early as possible. For standard visits, we may require at least 24 hours’ notice; for larger or specially arranged jobs, longer notice may be required and may be set out in the quotation. If you cancel with insufficient notice, we may charge a cancellation fee to cover allocated time, administrative costs, and any non-recoverable expenses already incurred.

Where materials have been purchased or third-party services have been arranged specifically for your booking, you may be responsible for those costs if cancellation prevents us from recovering them. If we need to reschedule because of severe weather, equipment failure, staff illness, or another operational issue beyond our control, we will aim to offer an alternative date as soon as reasonably possible. We will not be liable for delay caused by events outside our reasonable control, including adverse weather, traffic disruption, power failure, acts of third parties, or local access restrictions.

If you are not present for the appointment and have not arranged safe access, we may treat the booking as cancelled or charge for lost time where appropriate. Any request to postpone a visit should be made before the agreed arrival window. Repeated cancellations or repeated failure to provide access may lead us to decline further work. Regular gardening services may be paused or ended where the pattern of cancellations makes the arrangement unworkable.

Liability and Customer Responsibilities

We will carry out our work with reasonable care and skill, using suitable equipment and competent personnel. However, gardening work involves natural variation and some degree of risk. Plants can react differently to pruning, soil conditions can change, and hidden defects may only become apparent once work begins. Unless otherwise agreed, we do not guarantee the survival, growth, flowering, or long-term condition of plants following standard maintenance or planting work.

If we identify a problem that may affect safety or the quality of the work, we may stop or limit the service until the issue is addressed. This includes unstable structures, unsafe electrical fittings, aggressive animals, concealed services, or hazardous materials. You must inform us of any known risks on site, including underground utilities, protected species concerns, use of pesticides, contaminated soil, or recent pest treatment. You are also responsible for keeping valuables, fragile items, and vulnerable surfaces protected or removed before work begins.

Our liability for any loss or damage caused by our negligence is limited to the cost of the service or such other amount as may be required by law, except where liability cannot be limited for death, personal injury, fraud, or other matters that cannot be excluded under UK law. We are not responsible for indirect or consequential loss, loss of profit, loss of enjoyment, or business interruption unless the law says otherwise. Nothing in these terms excludes liability where it would be unlawful to do so.

Waste Regulations and Site Clearance

Waste produced during gardening work may include grass cuttings, hedge trimmings, branches, soil, old plants, turf, and other green waste. We will handle waste in accordance with applicable environmental and waste management rules. Where waste removal is included in the service, we may transport it to an authorised facility or use a lawful disposal route. If waste transfer notes, carrier details, or similar records are needed, we will provide them where required by law or by the agreed service arrangement.

The customer must disclose any waste that is not ordinary garden waste, such as broken fencing, rubble, treated timber, asbestos, chemicals, animal waste, or items containing hazardous substances. Such materials may require specialist handling and may not be accepted unless specifically agreed in writing. If unexpected regulated waste is discovered, we may pause the work, revise the price, or refuse to remove it. Any additional disposal charges or third-party fees will be payable by the customer if the item was not included in the original scope.

Where waste is left on site for collection by the customer, it remains the customer’s responsibility once the job is complete, unless otherwise agreed. We are not obliged to remove waste beyond what was included in the booking. If you ask us to leave compostable material, wood chip, or green waste in a designated area, you accept responsibility for its onward management and compliance with any relevant property or local requirements. We may decline any instruction that would cause us to breach waste laws or environmental duties.

Property Access, Materials, and Site Conditions

You must ensure that we have reasonable access to the property, water, and any agreed storage or loading area needed for the work. If gates are locked, access is obstructed, or the area is not ready, we may be unable to complete the service and may still charge for wasted attendance time. Where keys, codes, or other access arrangements are provided, you confirm that you have authority to give them and that they may be used for the agreed purpose only.

Unless expressly included, materials such as plants, compost, fertiliser, paving materials, fencing components, or decorative items are charged separately. Any product supplied by us remains subject to the supplier’s terms where relevant, and manufacturer guarantees apply only to the extent offered by the supplier. We may substitute a comparable item if the agreed product is unavailable, but we will seek approval where the substitution materially affects price or appearance. Gardeners Newington will not be responsible for delays caused by suppliers outside our control.

It is your responsibility to tell us about underground pipes, irrigation lines, sprinkler systems, buried cables, or other hidden features that may be affected by digging or cultivation. If such information is not provided and damage occurs as a result, we may not be liable except to the extent required by law. We will use reasonable care when carrying out outdoor work, but the customer accepts that some risks are inherent in garden operations, especially where the history of the site is unknown or poorly documented.

Complaints and Changes to Service

If you are dissatisfied with any aspect of the service, you should notify us within a reasonable time so we can assess the issue and, where appropriate, put matters right. We may offer a re-attendance, a partial refund, or another reasonable remedy depending on the circumstances. Complaints must be made in good faith and with sufficient detail for us to review the work. This process does not affect your legal rights.

We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or the scope of services offered. The version in force at the time your booking is confirmed will normally apply to that booking, unless a later change is required by law or agreed with you in writing. If we decide to suspend or discontinue a service line, we will complete any work already agreed where reasonably possible or offer an alternative arrangement.

General garden services, clearance work, pruning, planting, and maintenance are all subject to these terms unless a separate signed contract states otherwise. No variation to these terms will be valid unless agreed by both parties in writing or by another clear recorded method. Our failure to enforce any right at a particular time does not waive that right for the future.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If a dispute cannot be resolved through direct discussion and a reasonable complaints process, the parties may pursue the matter through the appropriate legal channels. This legal framework applies to all bookings for Newington gardening services and any associated invoices, quotations, or service records.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that the information you provide is accurate and that you have authority to request the work. In return, we commit to delivering gardening services with care, professionalism, and respect for the agreed scope. These terms are intended to balance service clarity with reasonable flexibility so that the arrangement remains practical for both parties.